Frequently asked questions page

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General

A product key, also known as a CD key, activation key, or serial number, is a unique alphanumeric code that allows access to software products without the need for a physical disc. Instead of relying on physical copies of software or purchasing online memberships and top-up cards, many users opt for product keys due to their convenience, speed, and affordability. When you purchase a software product key from Carbide Software, you receive a code that can be entered into your device. This allows you to download and access the software within minutes. For memberships or top-ups, your account is promptly updated. As a leading vendor of product keys globally, Carbide Software offers reliable service and a wide selection of software products.
Obtaining your product key is easy! Upon purchasing from Carbide Software, whether you're registered or not, you'll receive an email containing your exclusive product key code. Registered customers will also receive an email with a link to access their unique product key code. Additionally, you can easily access your purchase history and codes by logging into your Carbide Software account.
Normally, product keys are sent to your email shortly after your purchase. It's essential to ensure that you provide the correct email address during the purchasing process. If you don't see your key in your inbox, please check your spam or promotions folder. If you still haven't received your key after 30 minutes, please contact our customer support team for assistance.
Absolutely! With over a decade of experience, Carbide Software has provided product keys to countless customers worldwide. Our commitment to security means we use cutting-edge technology to protect your payment and personal information. You can confidently purchase from us knowing your safety is our priority.
When you purchase a pre-order product key, we typically send the key via email on the release day. Please make sure to verify the release date and time according to your timezone.
Occasionally, the email containing your key may end up in your spam folder. We recommend checking both your spam folder and promotions inbox (if applicable). If you made your purchase using PayPal or Apple Pay, please check the associated email account linked with these payment methods. If you haven't received your key within 30 minutes of completing your order, please reach out to our dedicated support team for assistance.
Activating your purchased product key differs per software. It is important to read instructions before actually applying your product key. Using wrong instructions can invalidate your product key.
For information regarding our refund policy and to initiate a refund request, please visit the provided link. Explore our refund policy and submit your request via the provided link.