Privacy and Security Policy
This Web site ("Web Site") is published and maintained by Carbide Software (collectively referred to in this Privacy Policy as "Carbide Software," "we," "us," "our," or other similar pronouns). This Privacy Policy governs your use of the Carbide Software Web sites on which it is posted. By visiting this Web Site, and/or using the products and services offered on or through this Web Site (the "Services"), you agree to the terms of this Privacy Policy as they may be amended from time to time. As we update and expand our services, this Privacy Policy may change.
Information Collected
We collect Personal Information from users via the Web Site when you fill out an online support form. You will be asked to enter your name and e-mail address. You may also submit a comment or question to us, send us an e-mail, or in any other way submit Personal Information to us via the Web Site.
You may visit all sections of our site anonymously, and we do not use cookies on the Web Site.
Use of Personal Information
We will use the Personal Information you provide to our Web Site to respond to your requests and to provide you with the services and features offered on or through our Web Site. Your information helps us to more effectively respond to your customer service requests and support needs. Any of the information we collect from you may be used to improve customer service.
Sale of Personal Information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Security
Carbide Software will take reasonable steps to protect the security and integrity of all Personal Information provided via this Web Site, including making sensitive information available to our employees and agents on a need-to-know basis. However, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. If you contact us by e-mail or a "contact us" or similar feature on our Web Site, you should be aware that your transmission might not be secure. A third party could view information you send by these methods in transit.
Third Party "Linked-To" Web Sites
When you are on the Web Site you may have the opportunity to visit, or link to, other sites not operated by Carbide Software, including other Web sites operated by unaffiliated third parties. These sites may collect Personal Information about you. Carbide Software does not control sites that are operated by these entities and is not responsible for the information practices of these sites. This Privacy Policy does not address the information practices of those other Web sites.
Compliance with Privacy Protection Acts
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
We are in compliance with the requirements of COPPA (Children’s’ Online Privacy Protection Act). We do not knowingly collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Changes to this Privacy Policy
Carbide Software reserves the right to change or update this Privacy Policy, or any other of our policies or practices, at any time, and will notify users of this Web Site by posting such changed or updated Privacy Policy on this page. Any changes or updates will be effective immediately upon posting to this Web Site. Your continued access or use of the Web Site constitutes your acceptance of the changes.
Questions or Comments
If you have any questions or comments regarding our privacy practices, you may contact us at
This policy was last modified on June 21, 2010.